Registration, Bookings, Notice Periods and Fees

  1. To register your child at the nursery, a non-refundable deposit of £50.00 is payable to secure a place. This will be credited against your first month’s fees. If the place is no longer required or not taken up the deposit will not be refunded.
  2. No deposit is required for siblings if the first child is still attending the nursery and 15% may be deducted from the eldest child’s fees for regular booked sessions for attendance at the same time. Sibling discount cannot be applied to ad hoc sessions or if payment is not made in accordance with the terms below. Please note, we cannot apply the sibling discount to the free entitlement hours covered by the Government Funded Hours. Sibling discount cannot be used in conjunction with any other discount or offer.
  3. Fees include all meals, drinks (including stage 1 formula milk), snacks, nappies and activities. 
  4. All fees are charged monthly in advance and must be paid by direct debit, bank transfer, tax free childcare or voucher by or on the first day of the month to which they relate. We are unable to accept cash or cheques.
  5. Fees are payable during periods where the child is absent from the nursery, including sickness and holidays.
  6. Fees for part-time attendance are calculated by multiplying the weekly total by 49 (weeks) and then divided by 12 (months). The nursery is closed for all bank holidays, plus an additional three Christmas closure days and four training days throughout the year (15 days total), hence the fees are payable for 49 weeks. Any years where the number of closure days is more or less than 15 days will be reviewed on a case by case basis, and any changes to the above calculation will be communicated in writing.
  7. Unless otherwise agreed in writing, term-time only booking patterns are invoiced each month based on actuals, but will also include a retainer fee during school holidays equivalent to 50% of the net weekly cost (after it has been adjusted with any public funding) for any weeks during school holidays. This retainer fee will not include the Christmas closure period, bank holidays, or staff training days, as per paragraph 6 above.
  8. A charge of £10 will be made for each occasion a Direct Debit bounces, and an alternative method of payment must be arranged as soon as possible.
  9. Late payments are subject to a surcharge of 5% of the amount outstanding. Children may be excluded from the nursery if fees remain outstanding more than 14 days beyond the 1st of the month
  10. A charge for late collection will be made if your child is not collected before the end of their session time, at the rate of £5.00 for every 5 minute period.
  11. Six weeks’ written notice is required if you wish to cancel or reduce the number of sessions required and fees are payable throughout the notice period. Once a place at the nursery has been confirmed, the notice period applies, and fees are payable if there is any delay in taking up the place.
  12. Attendance may not begin until the first month‘s fees are paid.
  13. We expect all parents/carers to read and adhere to our policies and procedures regarding illness and absence, medication, dietary requirements, safeguarding children, security, behaviour, equal opportunities, complaints, among others. All relevant policies can be accessed at the setting or found on the ‘Parent Zone’ of our website:

Safety & Wellbeing

  1. If a child becomes unwell whilst in our care we will contact the parents/carers, or the emergency contact detailed on the registration form. If senior staff feel the child is not well enough to remain at nursery, you may be asked to arrange collection of the child.
  2. If a child is unwell, we ask that you contact the nursery to inform them of the absence. The nursery must be informed if the child is suffering from any contagious disease to ensure we can effectively communicate to all parents any communicable diseases in the nursery. For the benefit of other children, we ask you to withhold the child from the nursery if they are suffering from a contagious disease that could easily infect others. A copy of our infectious disease policy is available on our parent zone or from the nursery.
  3. Acorn cannot take responsibility or liability for any services provided by our staff outside of our provision (such as babysitting). If you use any of our employees to provide services to you, you acknowledge and agree that this is contract is kept entirely between yourselves and the individual, and in no way involves Acorn.
  4. We will work with you to cater for specific dietary and medical requirements of individual children. You have a duty of care to notify the nursery in writing if there are changes to a special diet or medical condition so that we can ensure all paperwork is updated. Any information by a medical professional must be shared with the nursery.
  5. We have a duty of care to ensure that any significant concerns about the children in our care are reported to the local Multi-Agency Safeguarding Hub (MASH) and, where appropriate, Ofsted. We may note any incident or observation of a child where we deem the child may have been, or may be in the future, at risk of harm or neglect. In exceptional cases this may be done without speaking to a parent/carer until we have sought external advice.
  6. In exceptional circumstances there may be an event that triggers the closure of the nursery that is out of our control. Such events include, without limitation, ‘acts of God’, fire, war, acts of terrorism, strikes or other industrial action, infectious diseases, and epidemics, and Acorn will not usually issue refunds for such forced closures.
  7. Acorn will not tolerate, under any circumstances, behaviour towards staff which is deemed to be threatening, abusive or violent. Any such behaviour may result in termination of the nursery place or a refusal to allow the person back on the premises in the future.
  8. We may suspend the provision of childcare if your child’s behaviour at the nursery endangers the safety and wellbeing of the other children at the nursery. The suspension shall continue whilst we try and address these problems with you.


  1. Acorn reserves the right to terminate your child’s place providing at least six weeks’ notice in writing, or immediately in the event of a breach of these T&Cs which (if remediable) has not been remedied within 14 days
  2. Acorn reserves the right to change any element of these T&Cs without notice where such a change arises from regulatory or legal requirements, or by providing reasonable notice for non-regulatory or statutory amendments.
  3. Acorn does not accept responsibility for accidental injury or loss of property.

Our Privacy Notice can be found at: