Registration, Bookings, Notice Periods and Fees

  1. Fees are calculated on an actual basis, so by counting up the number of booked sessions of attendance each month and times them by the daily rate
  2. A 15% discount may be deducted from the eldest child’s fees for regular booked sessions for attendance at the same time. Sibling discount cannot be applied to ad hoc sessions or if payment is not made in accordance with the terms below.
  3. Fees include all food, drinks and activities. 
  4. All fees are charged monthly in advance and must be paid by direct debit, bank transfer, tax free childcare or voucher on the first day of the month to which they relate. We are unable to accept cash or cheques.
  5. Fees are payable during periods where the child is absent from the club, including sickness and holidays.
  6. A charge of £10 will be made for each occasion a Direct Debit bounces, and an alternative method of payment must be arranged as soon as possible.
  7. Late payments are subject to a surcharge of 5% of the amount outstanding. Children may be excluded from the club if fees remain outstanding more than 14 days beyond the 1st of the month
  8. A charge for late collection will be made if your child is not collected before the end of their session time, at the rate of £5.00 for every 5 minute period.
  9. Six weeks’ written notice is required if you wish to cancel or reduce the number of sessions required and fees are payable throughout the notice period. Once a place at the club has been confirmed, the notice period applies, and fees are payable if there is any delay in taking up the place.
  10. Attendance may not begin until the first month‘s fees are paid.
  11. We expect all parents/carers to read and adhere to our policies and procedures regarding illness and absence, medication, dietary requirements, safeguarding children, security, behaviour, equal opportunities, complaints, among others. All relevant policies can be accessed at the setting or found on the ‘Parent Zone’ of our website:

    Safety & Wellbeing

  12. If a child becomes unwell whilst in our care the we will contact the parents/carers, or the emergency contact detailed on the registration form. If senior staff feels the child is not well enough to remain at nursery, you may be asked to arrange collection of the child.
  13. If a child is unwell, we ask that you contact the nursery to inform them of the absence. The nursery must be informed if the child is suffering from any contagious disease to ensure we can effectively communicate to all parents any communicable diseases in the nursery. For the benefit of other children, we ask you to withhold the child from the nursery if they are suffering from a contagious disease that could easily infect others.
  14. Acorn cannot take responsibility or liability for any services provided by our staff outside of our provision (such as babysitting). If you use any of our employees to provide services to you, you acknowledge and agree that this is done entirely at your own risk.
  15. We will work with you to cater for specific dietary and medical requirements of individual children. You have a duty of care to notify the nursery in writing if there are changes to a special diet or medical condition so that we can ensure all paperwork is updated. Any information by a medical professional must be shared with the nursery.
  16. We have a duty of care to ensure that any significant concerns about the children in our care are reported to the local Multi-Agency Safeguarding Hub (MASH) and, where appropriate, Ofsted. We may note any incident or observation of a child where we deem the child may have been, or may be in the future, at risk of harm or neglect. In exceptional cases this may be done without speaking to a parent/carer until we have sought external advice.
  17. In exceptional circumstances there may be an event that triggers the closure of the nursery that is out of our control. Such events include, without limitation, ‘acts of God’, fire, war, acts of terrorism, strikes or other industrial action, infectious diseases, and epidemics, and Acorn will not issue refunds for such forced closures.
  18. Acorn will not tolerate, under any circumstances, behaviour towards staff which is deemed to be threatening, abusive or violent. Any such behaviour may result in termination of the nursery place or a refusal to allow the person back on the premises in the future.
  19. We may suspend the provision of childcare if your child’s behaviour at the nursery endangers the safety and wellbeing of the other children at the nursery. The suspension shall continue whilst we try and address these problems with you.


  20. Acorn reserves the right to  terminate your child’s place providing at least six weeks’ notice in writing, or immediately in the event of a breach of these T&Cs which (if remediable) has not been remedied within 14 days
  21. Acorn reserves the right to change any element of these T&Cs without notice where such a change arises from regulatory or legal requirements, or by providing reasonable notice for non-regulatory or statutory amendments.
  22. Acorn does not accept responsibility for accidental injury or loss of property.
  23. Our Privacy Notice can be found at: